Frequently Asked Questions
Find answers to common questions about booking and travel
Simply select your departure and arrival locations, choose your travel date, and click "Search Available Buses". You'll see all available buses and can select your preferred seat to complete the booking with secure payment.
Yes, you can cancel or modify your booking according to our cancellation policy. Log in to your account, go to "My Bookings", and select the ticket you want to modify or cancel. Refunds are processed based on the time of cancellation.
We accept credit/debit cards (Visa, Mastercard), online banking, and mobile wallets. All payments are processed through our secure payment gateway partnered with People's Bank PLC.
After successful payment, you'll receive an e-ticket via email and SMS. You can also download the ticket from your account. Simply show the digital ticket on your phone or a printed copy to the conductor.
Yes! Download our mobile app to track your bus location in real-time. You'll receive notifications about the bus status, delays, and estimated arrival time.
Cancellations made 24 hours before departure receive 90% refund, 12-24 hours: 50% refund, 6-12 hours: 25% refund. No refund for cancellations within 6 hours of departure.
No, you can book as a guest. However, creating an account makes it easier to manage bookings, track history, and receive exclusive offers.
Absolutely! We use industry-standard SSL encryption and secure payment gateways. Your personal and payment information is completely safe and never shared with third parties.